One of the earliest lessons marketers learn is to focus on benefits, rather than features. For example, Volvo focuses on safety, while Nordstrom focuses on service. Apple lives, breathes, …
As 2011 winds down, it’s a good time to ask: Did our communications create value this year? Did we engage meaningfully with clients, employees, and colleagues? Are we stronger, clearer, …
Digital is becoming more pervasive in every nook and cranny of our world. Yet many accomplished Baby Boomers are still, as the old song goes, “hoping, wishing, and praying” that …
In addition to crisp weather, baked apples, crimson foliage, and Halloween, October is official poetry month. October 6 is National Poetry Day. Having loved poetry since childhood, I’m thrilled that …
If you’re like most smart, highly educated professionals, you may not be aware that the front page of the Wall Street Journal is written at the ninth-grade level. That’s right …
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