Tag: Customer Relationships


Communicating for Decision Simplicity

From blue jeans to smart phones to insurance, consumers are overwhelmed with options. No matter what we are in the market for, we embrace brands that make it easier for …

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Face it, CEOs: Social Media Is Now Part of Your Job Description

CEOs in large numbers continue to avoid social media, even as their companies increasingly embrace it. Many say they are too busy running their businesses to bother. Others question the ROI of LinkedIn, Twitter, …

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Trust in the Media Continues to Decline

When it comes to describing their level of trust in the mass media, 60 percent of Americans state, “Not very much,” or “not at all” according to a new Gallup …

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Three Guideposts for New Media, Circa 2012

As I prepare my remarks for next week’s monthly meeting of the San Diego chapter of the Association of Legal Administrators (ALA), I’ve been pondering: How can I provide the most valuable advice about …

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Back When We Were Adults

I’ve just returned from being stood up.  It’s not as bad as it sounds.  But it’s the second time this week.  So I am taking notice. In both instances, I was …

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